GENERAL QUESTIONS

An automated email confirmation is sent to your email address once your order has been placed and should be received within 30 minutes of placing your order. If you do not receive this email it may have been caught in your SPAM filter, if you are able to please check your SPAM filter.

Alternatively your email address might have been mis-typed, you can check this in your Edit Account Information of your MARCO DAL MASO Account, if you have set one up. If a confirmation email has not been received within 24 hours please call our Customer Services on +39 0444 340 888 or email ciao@marcodalmaso.com.


You can cancel your order up until Customer Services has processed your order. For further enquiries with regard to this please email Customer Services at ciao@marcodalmaso.com.

Regrettably, if your order required personalisation and has already been processed we are unable to cancel the order.


ACCOUNT INFORMATION

To view your Order History you must create an account on this website before or during the placing of your order. Once the account is logged in, visit the 'Account' section for order history details. If you have not created an account with us, you can do so here.

If you have forgotten your password, please click here. Alternatively click on the 'Forgotten Password' button on the log in screen within 'My Account', and we will send you an email link for resetting the new password. If you are having problems logging on then please contact Customer Services on info@marcodalmaso.com.


When you register for an account you will be able to: Track the progress of your orders View your order history Register for Marco Dal Maso Newsletters to hear about store news, new products, special offers and other promotional announcements.

Please log in to your account where you will be able to adjust your preferences.

DELIVERY

Orders are typically delivered within 5 working days.


The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery. If you have any further issues, please contact Customer Services info@marcodalmaso.com.


You can view your order status online and obtain the information to track your delivery. You can do this anytime by logging in to your account. Currently, your order will show as three possible statuses; In Processing, Dispatched or Cancelled. However, we can provide additional information at anytime by telephone or email


Unfortunately we cannot do same day delivery, if it is urgent please contact Customer Services via email info@marcodalmaso.com.


For orders under £25,000 we use various different courier services. We use various different courier services to deliver the majority of our customer parcels. All parcels dispatched within the European Union will be delivered Monday to Friday 9.00am-5.30pm and will require a signature upon delivery. This however will not apply to Bank Holidays. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, the courier will leave a card for you to contact them and arrange a date for redelivery. Any changes of address will need to be made directly with us. Delivery to APO/BFPO and PO BOX addresses is not currently available.


For delivery within the European Union, please order before midnight on the 18th December. For international delivery, including the United States, please order before midday on the 15th December. All deliveries are dispatched from Marco Dal Maso Head Offices in Italy. Deliveries made by courier require a signature on delivery. For this reason, it is not possible to deliver to a PO Box address or a hotel.


Unfortunately, we cannot deliver on a specific day. If your delivery is urgent please contact Customer Services via email on info@marcodalmaso.com


Customs or handling charges that may be charged in the destination country are beyond our control and we are unable to accept any responsibility for these, these will be required to be settled on receipt of the goods.


RETURNS

We are unable to offer an exchange or refund on any items that have been personalised. 
Additionally, we regret we are unable to refund shipping costs.

We can organise for the return of your item(s) through our courier service. Email info@marcodalmaso.com.

GUARANTEE

All Marco Dal Maso products are individually hand crafted by skilled Italian artisans and we use 18kt gold, 925 sterling silver and natural gemstones. Therefore the products may vary ever so slightly from the image featured. Every product guaranteed against defects in workmanship for one year from the date of purchase (this in no way affects your statutory rights). However, in the unlikely event that your Marco Dal Maso product does not match up to our exacting standards, we will try our hardest to put matters right. 
Should any manufacturing fault appear on your Marco Dal Maso product within twelve months of purchase, please return it to us with proof of purchase. Where possible we will try to repair it, or if it cannot be repaired, we will replace it for you. 
If for any reason you are not satisfied with your order, we gladly accept returns on orders from web sales for a full refund within 14 days of receipt. Unworn merchandise is eligible for exchange or return for store credit up to 30 days from the delivery date. Refunds will be issued to the credit card or paypal account with which the order was processed. 
For any damage resulting from normal "wear and tear", an accident, or damage please contact our Customer Service team on info@marcodalmaso.com who will be pleased to provide you with a quote for repair where possible. Please be aware that repairs may take up to twelve weeks.

SECURE SHOPPING

Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with data protection rules. All Marco Dal Maso transactional websites are PCI DSS compliant.


Yes, shopping with Marco Dal Maso online is completely safe and secure. We use 256-bit SSL encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products that you may order.


We accept Visa, Visa Debit, Mastercard, Maestro, American Express cards.


PRESS INFORMATION

Please contact our Press office via email on press@marcodalmaso.com