Terms & Conditions


These terms and conditions (together with any other policies or documents referred to in them) apply to your use of the website and the online purchase of the products (Products) listed on our website www.marcodalmaso.com (our site). Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site.

www.marcodalmaso.com is operated by MARCO DAL MASO LTD. We are a Private Limited Company registered in the UK with the Registrar of Companies for England and Wales, Company Number 12130334 and have our registered office at 119 The Hub, 300 Kensal Road, London, W10 5BE, UK.

2.1 All orders are subject to availability.

2.2 As we process your order, we will inform you by e-mail if any items are unavailable. Please note that the Products are not placed on the order until you have completed the checkout process on our site.

3.1 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound unconditionally by these terms and conditions.

3.2 To place an order, you will be required to open an account and provide complete and accurate personal details on the order form. This will include title, surname, first name, email address, telephone number, delivery, and invoicing address.

3.3 After placing an order, you will receive an e-mail from us acknowledging receipt of your order. Please note that this email is an acknowledgment and does not mean that your order has been accepted. Your order constitutes an offer to buy a Product on these terms and conditions of sale. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an e-mail informing you that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

3.4 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.1 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4.2 Whilst we make every effort to try and ensure that all prices on our site are accurate, sometimes despite our best efforts, errors do occur. We will normally verify prices as part of our dispatch procedures. If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.

4.3 Payment for all Products must be by credit, debit card, Amazon Pay, or Apple Pay. We accept payment with Visa, Visa Debit, Mastercard, Maestro, American Express, and Diner’s Club cards. All orders placed are charged immediately at the time of ordering.

4.4 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing of your credit/debit card payment in accordance with your order.

Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process, and we aim to fulfil deliveries by the date set out in the Dispatch Confirmation; however, this is not always guaranteed. If no delivery date is specified, it will be fulfilled within a reasonable time from the date of the Dispatch Confirmation unless there are exceptional circumstances. Due to the ongoing pandemic, delivery times may be slightly longer than usual. Please note that there are restrictions on the locations to which we deliver Products purchased on our site.

If you have any queries regarding your shipment please contact us at ciao@marcodalmaso.com.

All deliveries are sent from Italy where all our manufacturing is located.

6.1 The Products will be your responsibility from the time of shipment. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.

6.2 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7.1 At MARCO DAL MASO we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with an item you have purchased through the Site, you may return such item (accompanied by your sales receipt) within 7 days of the date on which the item was delivered to you and choose to:

(a) exchange the item for another item available for purchase through the Site,
(b) receive a refund in the amount you paid for the item, or
(c) receive a credit in the amount you paid for the item that may be applied to your purchase of another item through the Site.

7.2 If you return an item to us after such 7-day return period, but between 8 and 30 days of the date on which the item was delivered to you, you may still return the item and choose either to exchange the item for another item available for purchase through the Site or to receive a credit in the amount you paid for the item that may be applied to your purchase of another item through the Site. **Please note that exchanges cannot be accepted after the 30-day period has elapsed.**

7.3 To return an item you purchased through the Site, please contact us at ciao@marcodalmaso.com with your order number and indicate the reason(s) for the return and whether you wish to exchange the item or to receive a refund or merchandise credit in the amount you paid for the item. We will then advise you where to ship the item(s) to.

7.4 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that you are responsible for the cost of returning items to our facilities and allow 3-4 weeks for the processing of your return.

7.5 All refunds will be issued to the original form of payment.

7.6 All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging in good condition and all associated tags.

7.7 Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply. In the case of an exchange, please note we only replace items if they are defective or damaged.

7.8 We regret that we are unable to offer refunds or exchanges on personalised items or for items purchased during special events and with special discounts, such as during our sale periods. This policy does not affect your statutory rights.

All MARCO DAL MASO products are guaranteed against defects in workmanship for twelve months from the date of purchase (this in no way affects your statutory rights). However, in the unlikely event your MARCO DAL MASO product does not match up to our exacting standards, we will try our hardest to put matters right.

Should any manufacturing fault appear on your MARCO DAL MASO product within twelve months of purchase, please return it to us with proof of purchase. Where possible, we will try to repair it, or if it cannot be repaired, we will replace it for you.

For any damage resulting from normal “wear and tear”, an accident, or damage that has occurred outside of our guarantee period, please contact our Customer Service team at ciao@marcodalmaso.com or on +39 0444 340 888. Our team will be pleased to provide you with a quote for repair where possible.

Please be aware that repairs may take up to twelve weeks.

9.1 If you order Products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

9.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to MARCO DAL MASO, 222 Kensal Road, LONDON, W105BN, UK. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

12.1 The contract between you and us is binding on you and us and our respective successors and assignees.

12.2 You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other disasters;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

14.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

16.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us relating to the subject matter of any Contract.

16.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

16.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

16.4 Nothing in this clause limits or excludes any liability for fraud.

17.1 We have the right to revise and amend these terms and conditions from time to time.

17.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UK law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of the UK.