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Terms & Conditions

terms and conditions of sale

These terms and conditions (together with any other policies or documents referred to in them) apply to your use of the website and to the online purchase of the products (Products) listed on our website (our site).  Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site.

1. ABOUT US is operated by DML Srl.  We are registered in Italy with the Companies Register of Vicenza, registration number 01699930242 and have our registered office at Via Palazzon 41, Creazzo, Vicenza, Italy 36051.  


2.1    All orders are subject to availability.

2.2    As we process your order, we will inform you by e-mail if any items are unavailable.  Please note that the Products are not placed on order until you have completed the checkout process on our site.


3.1    By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound unconditionally by these terms and conditions.

3.2    In order to place an order, you will be required to open an account and provide complete and accurate personal details on the order form.  This will include: title, surname, first name, email address, telephone number, delivery and invoicing address.

3.3    After placing an order, you will receive an e-mail from us acknowledging receipt of your order.  Please note that this email is an acknowledgment and does not mean that your order has been accepted.  Your order constitutes an offer to buy a Product on these terms and conditions of sale. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an e-mail informing you that the Product has been dispatched (Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.  

3.4    The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.


4.1    Product prices in EUR (€) include VAT but exclude delivery charges outside of the EU (European Union). If the rate of VAT changes between the date of your order and the Dispatch Confirmation, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

4.2    Deliveries to addresses to China will incur duties at the prevailing rate.

4.3    Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4.4    Whilst we make every effort to try and ensure that all prices on our site are accurate, sometimes despite our best efforts, errors do occur.  We will normally verify prices as part of our dispatch procedures. If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.

4.5    Payment for all Products must be by credit or debit card.  We accept payment with Visa, Visa Debit, Mastercard, Maestro, American Express and Diner’s Club cards.  All orders placed are charged for immediately at the time of ordering.

4.6    All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing of your credit/debit card payment in accordance with your order.


Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process, and fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation unless there are exceptional circumstances. Please note that there are restrictions on the locations to which we deliver Products purchased on our site.


For delivery within the European Union, please order before midnight on Tuesday 20th December. 

For international delivery, including the United States, please order before midday on Monday 19th  December. 

All deliveries are made from Vicenza, Italy.

Deliveries made by courier require a signature on delivery.  For this reason, it is not possible to deliver to a PO Box address or a hotel.  For information concerning import duty and taxes outside of the EU, please see clause 13 below.

For orders placed in EUR (Euros)

Delivery within the European Union

Up to €999.99


€1000 and above Complimentary

All EU orders are sent via courier, and require a signature on delivery.

Delivery to the United States

Up to €999.99 €30
€1000 and above Complimentary

Delivery to all other destinations

Up to €999.99 €50
€1000 and above Complimentary

Orders are posted via courier and may require a signature on delivery.

For orders placed in USD (United States Dollars)

Delivery to the United States

Up to $1499.99 $30
$1500 and above Complimentary

Delivery to the UK

Up to $1499.99 $20
$1500 and above Complimentary

Delivery within the European Union 

Up to $1499.99 Complimentary
$1500 and above Complimentary

Delivery to all other destinations

Up to $1499.99 $50
$1500 and above Complimentary



6.1    The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.

6.2    Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


7.1    If you are not completely satisfied with your purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 14 days of receipt and we will arrange for an exchange or refund, subject to availability. Unfortunately, we regret that we are unable to offer refunds on personalised items. This policy does not affect your statutory rights.

7.2    In addition to our 14-day returns policy, you may cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our Products except personalised Products.

7.3    If you return a Product to us:

(a)    because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 7.2 above), we will process the refund due to you as soon as possible and, in any case, within 90 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges .

(b)    for any other reason (for instance, because you have notified us in accordance with clause 17 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 90 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, and any applicable delivery charges.

7.4    We will refund any money received from you using the same method originally used by you to pay for your purchase.

7.5    No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.

7.6    We can organise for the return of your item(s) through our courier service. Email or call Customer Services on +39 0444 340 888.


All Marco Dal Maso products are guaranteed against defects in workmanship for twelve months from the date of purchase (this in no way affects your statutory rights).  However, in the unlikely event your Marco Dal Maso product does not match up to our exacting standards, we will try our hardest to put matters right.

Should any manufacturing fault appear on your Marco Dal Maso product within twelve months of purchase, please return it to us with proof of purchase.  Where possible, we will try to repair it, or if it cannot be repaired, we will replace it for you.

For any damage resulting from normal “wear and tear”, an accident, or damage that has occurred outside of our guarantee period, please contact our Customer Service team  on or on +39 0444 340 888. who will be pleased to provide you with a quote for repair where possible.  

Please be aware that repairs may take up to twelve weeks.


9.1    If you order Products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

9.2    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.


Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.


All notices given by you to us must be given to Marco Dal Maso, Creazzo, Vicenza, Italy 36051. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


12.1    The contract between you and us is binding on you and us and on our respective successors and assignees.  

12.2    You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  

12.3    We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


13.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).  

13.2    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)    strikes, lock-outs or other industrial action;
(b)    civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c)    fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d)    impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e)    impossibility of the use of public or private telecommunications networks;
(f)    the acts, decrees, legislation, regulations or restrictions of any government; and
(g)    pandemic or epidemic.

13.3    Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


14.1    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

14.2    A waiver by us of any default will not constitute a waiver of any subsequent default.

14.3    No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.


If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.


16.1    These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

16.2    We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

16.3    Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

16.4    Nothing in this clause limits or excludes any liability for fraud.


17.1    We have the right to revise and amend these terms and conditions from time to time.  

17.2    You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Italian law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Italy.


We at Marco Dal Maso highly value our Customers’ privacy and use our best efforts to ensure that their personal data are processed in compliance with fundamental rights and freedoms and with the individual’s dignity, with particular reference to privacy, personal identity and the right to personal data protection.

In this respect Marco Dal Maso has adopted and implemented a Privacy Policy for everything that concerns the methods used for the management of operations involving the processing of our Customers’ personal data, in accordance with Legislative Decree No. 196 of June 30, 2003 (hereinafter the “Personal Data Protection Code”).

This Privacy Policy describes the methods and reasons according to which Marco Dal Maso collects, stores and uses personal information on Customers and the choices available to each Customer with reference to the methods by which such information is collected and used.

This Privacy Policy applies any time a Customer visits our Website, browses our web pages or uses our services and therefore not only in case of purchase of Products.

This Privacy Policy is part and parcel of the Website and the services offered to Customers by Marco Dal Maso. Accordingly, any access to the Website and its use, as well as the purchase of Products through the Website imply that this Privacy Policy has been read, understood and accepted by the Customer. If a Customer does not agree with this Privacy Policy we invite such Customer not to use the Website.

We also recommend that Customers regularly check this section of the Website with great attention to ensure that they are aware of any updates or changes made to our Privacy Policy.

2.    Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer.

What are cookies?

Cookies are small files stored on your computer or other device when you visit certain web pages.
For more information on cookies, please visit (this link opens in a new window). Please note that Marco Dal Maso cannot be held responsible for the content of external websites.

How does Marco Dal Maso use Cookies?

Marco Dal Maso uses cookies to optimise your online experience. Using this website means you consent to our use of cookies.

We use cookies to keep track of information about your visit to our site, including which products you add to your shopping bag, and to remember you when you return to our site. We use a cookie to indicate your general location for the purposes of setting the appropriate currency for displaying prices and for online shopping.

We also use cookies to collect anonymous information about visits to our site. We use the information collected to improve the experience of visiting our site. 

3.    Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4.    Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, in accordance with Article 29 of the Personal Data Protection Code

This may be the case where we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or if Marco Dal Maso or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Moreover, we will do so if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of sale or of use  and other agreements; or to protect the rights, property, or safety of Marco Dal Maso, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party service providers may be appointed to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering our site, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, as applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.

We may also share your personal information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.  

For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 8 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations.

8.    Your rights and Opting-Out

If at any time you decide that you do not or no longer wish to receive information from us which is intended to keep you up to date regarding our services or about products or services offered by us or offered by carefully selected third parties that we think might be of interest to you or for marketing purposes, you are entitled to opt-out of this process by following the unsubscribe link present in all email marketing messages that we issue or by emailing us at with the subject line “Do not contact me”. Alternatively, you can write to us at: Marco Dal Maso, Via Palazzon 41,Creazzo, Vicenza, Italy 36051.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

9.    Access to information

You have the right to access information held about you at any time or to contact us to provide you with any updates or changes to your information. Your right of access can be exercised in accordance with the Article.

10.    Changes to our privacy policy

We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time and you agree to be bound by such modifications, alterations or updates. We will notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email to your email address of record. Your continued use (including access, browsing and/or use of any interactive feature) of our site constitutes your agreement to this Privacy Policy and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect.

11.    Security

Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information.

However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our website, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

12.    Contact us

If you have any questions, comments or requests concerning this Privacy Policy, or if you would like us to update any information we have about you, please contact us by:
·    Sending an email to
·    Calling us at +39 0444 340 888
·    Writing to us at Customer Services, Marco Dal Maso, Via Palazzon 41, Creazzo, Vicenza, Italy 36051

LAST UPDATED: 1st March 2017

© Marco Dal Maso, 2017 All Rights Reserved.


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