If your order arrives later than expected this could be the result of a delay in availability for the product in question.  Though please be assured that your order will be shipped to you as soon as possible.


1. Login to your MARCO DAL MASO account, using your email address and password

2. Once logged in to “My Account”, go to “My orders”

3. Click on the order in question. All shipping details will be listed with your order.

If you are still having problems please use the dedicated form below or email us at


Due to the current global pandemic there may be slight delays toyour order. In this case we thank you for your patience and assure you that weare working hard to get your order to you as soon as possible.

Once your payment has been accepted, your order is transmitted tour logistics team for processing so that your order can be dispatched as soon as possible. Once your order has been dispatched, it is no longer possible to cancel it.

However, you have 14 business days to return your order from the date that you receive it. Please email of use our dedicated form below for instructions on how to send your item(s) back to us.

Once your return has been received and verified by our Customer Service team, we will refund the amount paid to the bank account used for the order in 3 to 5 business days. Once there fund has been made it can take up to 3 days to appear in your bank account. The delay may vary, depending on your bank.

Once you have paid for and finalized your order, it is transmitted to our logistics team for processing so that it can be dispatched and delivered to you as soon as possible. Therefore, once an order isfinalised, we are unable to add to or modify it. Instead, we recommend you to place a new order for any further items you would like purchase.


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